As the Director of Instructional Design, reporting to Director, Sales Enablement, you will play a pivotal role in shaping the instructional design strategy and leading a team of talented instructional designers. You will be responsible for overseeing the development of high-quality, learner-centered educational content that aligns with our organizational objectives and promotes employee success. This role requires a deep understanding of instructional design principles, emerging technologies, and pedagogical best practices.

Key Responsibilities:

Strategic Leadership:

* Develop and communicate a clear vision for instructional design that support's Sinch's missions and goals.

* Collaborate with leadership to establish strategic priorities and initiatives for instructional design efforts.

* Lead the development and implementation of innovative approaches to instructional design that enhance the effectiveness and accessibility of training content.

* Manage projects with accuracy, transparency, and a commitment to meeting deadlines.

* Oversee the localization of training assets to support worldwide delivery goals.

Team Leadership and Management

* Recruit, hire, mentor a team of instructional designers, providing guidance and support to foster professional growth and development.

* Define roles, responsibilities, and workflows to optimize team performance and productivity.

* Conduct regular performance evaluations, discussions, and check-ins to provide constructive feedback to team members.

* Fostering a collaborative, results-oriented team environment that appropriately challenges and grows team members' skills and contribution.

Curriculum Development

* Oversee the design and development of curriculum materials, including course outlines, instructional modules, assessments, and multimedia resources.

* Ensure that instructional content is aligned with learning objectives, standards, and assessment criteria.

* Stay abreast of emerging trends and research in instructional design and technology to inform curriculum development efforts.

Quality Assurance

* Establish quality assurance process and standards to maintain the highest levels of quality and consistency in instructional materials.

* Conduct regular reviews and evaluations of instructional content to identify areas for improvement and optimization.

* Collaborate with subject matter experts and stakeholders to gather feedback and incorporate revisions as needed.

Technology Integration

* Oversee the integration of instructional design technology and platforms into instructional design workflows.

* Provide training and support to instructional design team members on the effective use of technology tools and resources.

* Minimum of 5+ years managing a team of instructional designers or learning and development teams

* Minimum of 8 years in instructional design and curriculum development. SaaS experience is a plus.

* Demonstrated experience in leading and managing instructional design projects, teams in a fast-paced environment.

* Proficiency in instructional design methodologies, learning theories, and pedagogical best practices.

* Strong project management skills with the ability to prioritize tasks, manage timelines, and deliver results under tight deadlines.

* Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.

* Experience with Learning Management Systems (LMS), authoring tools (Captivate, Articulation, Vyond, etc), multimedia software.

* Exceptional written and verbal communication abilities, with a knack for conveying complex ideas clearly and persuasively.

* Familiarity with Generative AI tools and concepts and ability to thoughtfully innovate content creation processes.

* Strong collaboration skills, enabling productive partnerships with stakeholders and internal teams to drive innovation and problem-solving.

* Demonstrated accountability and customer-centric mindset, ensuring alignment with organizational objectives and priorities.