Partner with our Customer Success leadership team to develop strategies to enable our Global CS team to scale effectively, including process optimization, redesign, or development of new process/policies Develop and seed cross functional programs and projects to deliver new or enhanced capabilities to the CS organization. Lead development of change management strategies.

Assists with the overall execution of compliance programs aimed at achieving and maintaining industry accreditations and certifications, especially ISO 27001, SOC 2 and related frameworks. Provides support to the compliance audit and assessment efforts to include with external third party auditors with evidence collection and upload, auditor interview support, and auditor

Accelerate revenue growth with existing clients and prospects, with a focus on M&A/Divestitures driven sales opportunities Build strong pipeline of opportunities with sales and advisory partners drive towards deal closure and customer success Develop pre/post sales content, artifacts and thought leadership Build, lead and develop client relationships within the assigned s

Translate technical information into clear, concise, and effective documentation for both technical and non technical audiences. Deliver post sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams. Integrate graphics and illustrat

Manage a portfolio of projects and prepare executive communications detailing project(s) status Have a data centric approach to program management Organize and manage all phases of assigned projects within the Customer Success Operations Program to ensure on time completion Develop detailed project plans that outline project goals, requirements, milestones, timelines, out

About Zscaler Zscaler (NASDAQ ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 yea

About Zscaler Zscaler (NASDAQ ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 yea

/What You'll Do Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler Work with cross functional teams to own and ensure customer deployments have completed quickly and efficiently Through monthly and quarterly interaction become the trusted advisor to your customers Work with the Customer to understand and ensure their business object

/What You'll Do Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler Work with cross functional teams to own and ensure customer deployments have completed quickly and efficiently Through monthly and quarterly interaction become the trusted advisor to your customers Work with the Customer to understand and ensure their business object

/What You'll Do Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler Work with cross functional teams to own and ensure customer deployments have completed quickly and efficiently Through monthly and quarterly interaction become the trusted advisor to your customers Work with the Customer to understand and ensure their business object

Zscaler's Zero Trust Exchange is a mission critical platform for thousands of enterprises given its role in enabling secure access to both internet/SaaS and private applications. Due to the inline nature of our service, the criticality of Cloud Resilience/RAS (Reliability, Availability and Scalability) of our cloud platform cannot be overestimated. We are looking for a ha

Develop and maintain diagnostic and automation tools to enhance the efficiency and effectiveness of customer support teams. Collaborate with cross functional teams, including product managers, designers, and customer success teams, to gather requirements and translate them into technical solutions. Design, develop, and test software applications and components, ensuring h

You will take ownership of an assigned territory focused on net new logo and upsell opportunities, focusing on selling Zscaler's Unified Vulnerability Management technology You will demonstrate expertise in building business cases which clearly show value and differentiation at all levels of your customer / prospect organizations. You will benefit from complementary and r

/What You'll Do Hold daily/weekly get well calls with customers with escalated issues Engage with customers on escalated support issues or critical customer situations Provide expert systems design, recommendations, and configurations Perform in depth diagnostics and troubleshooting using networking tools Assist customers with testing or troubleshooting of networking or cl

/What You'll Do Hold daily/weekly get well calls with customers with escalated issues Engage with customers on escalated support issues or critical customer situations Provide expert systems design, recommendations, and configurations Perform in depth diagnostics and troubleshooting using networking tools Assist customers with testing or troubleshooting of networking or cl